Special Warnings
Sheep should never be dipped on a full stomach, when the wool is wet, or when they are heated, tired, thirsty, or suffering from wounds or open sores. Choose a cool dry day and dip early in the morning. Rams and fat sheep should be assisted through the bath and lambs dipped separately from the ewes. It is important to ensure that sheep do not swallow or inhale any wash. As this is an organophosphorus sheep dip, an interval of at least 14 days should be observed between dipping and dosing with any drench etc., containing levamisole or an organophosphorus mixture.
To download the Ectoflits Data Sheet click here
This Product is only licensed for sale in the Republic of Ireland
Click here to Download Data Sheet
Health Products Regulatory Authority
Summary of Product Characteristics
1 NAME OF THE VETERINARY MEDICINAL PRODUCT
Ectoflits Summer and Winter Sheep Dip, 60 %w/w Concentrate for Dip Solution
2 QUALITATIVE AND QUANTITATIVE COMPOSITION
Active Substance
Dimpylate 60% w/w
For a full list of excipients, see section 6.1
3 PHARMACEUTICAL FORM
Concentrate for Ddp solution.
A clear yellow coloured liquid.
4 CLINICAL PARTICULARS
4.1 Target Species
Sheep.
4.2 Indications for use, specifying the target species
Sheep:
For the prevention and treatment of Blowfly Strike, Keds, Lice and Scab infestations.
4.3 Contraindications
Do not use in cases of hypersensitivity to the active substance.
4.4 Special warnings for each target species
Sheep should never be dipped on a full stomach, when the wool is wet, or when they are heated, tired, thirsty, or suffering from wounds or open sores.
Choose a cool dry day and dip early in the morning.
Rest sheep 2 or 3 hours before dipping.
Rams and fat sheep should be assisted through the bath and lambs dipped separately from the ewes.
Care should be taken to ensure that the sheep do not swallow or inhale any wash.
As this is an organophosphorus sheep dip, an interval of at least 14 days should elapse between dipping and dosing with any drench, etc. containing levamisole or an organophosphorus compound.
To avoid Post Dipping Lameness Post dipping lameness may occur when the sheep are dipped in dirty wash, or wash which has been allowed to stand in the bath overnight or longer.
It is important that the dip bath should be emptied and thoroughly cleaned at the end of each day’s dipping or earlier if it becomes very dirty during the days dipping.
4.5 Special precautions for use
Special precautions for use in animals
Harmful to poultry.
Keep birds away from the product and the prepared bath. See also 4.11.
One pair of gloves and one laminated dispensing kit instruction card is supplied with each container of Ectoflits Summer and Winter Sheep Dip.
The dip concentrate container is fitted with a sealed closure incorporating a male inlet Quick Acting Shut-Off coupling (QASC), a female outlet QASC and a draw tube that extends from beneath the outlet QASC to the marked corner of the container.
When the container is fitted correctly into the dispensing kit, the tilt mechanism allows withdrawal of the maximum amount of dip concentrate from the container.
The dip concentrate in the container must be dispensed directly into the dip tank only by using the Ectoflits Summer and Winter Sheep Dip Dispensing Kit.
Follow the instructions provided with the dispensing kit for fitting it onto the container and for dispensing the dip concentrate safely.
A re-usable dispensing kit must be purchased in order to use Ectoflits Summer and Winter Sheep dip.
Each kit must contain the following components:
1x dispensing gun with tubing and 2x connectors (1x male and 1x female) attached,
1x dispensing base-plate plus 1x dispensing tube with 1x female connector attached and 1x rinsing tube with 1x male connector and 1x non-return valve attached,
1x laminated card, bearing instructions for the correct use of the dispensing kit.
The product must be dispensed only by use of this kit, in accordance with the instructions on the dispensing kit laminated instruction card.
If part-used containers of the product are to be kept for future use, the dispensing kit must be removed, washed and stored as per the instructions, and the original cap must be replaced securely on the product container.
The dispensing kit must not be used for any other purpose.
The instructions for the use of the dispensing it read as follows:
- Ectoflits Summer and Winter Sheep Dip concentrate must be dispensed only by using this kit.
Read the directions for use printed on the product container before using this kit.
It is essential that the advice on wearing protective clothing is strictly adhered to at all times when handling new or part-used containers of sheep dip concentrate, when using the dispensing kit and when washing used concentrate containers and the dispensing kit.
This kit is re-usable.
It should not be used for any other purpose.
It should be washed and stored as directed on the instruction card.
DISPENSING DIP PRODUCT
i) Preparation for dipping.
Place the dip concentrate container into the cage on the base-plate so that the coloured corner of the container label is aligned with the coloured corner of the base-plate.
This will tilt the container to allow withdrawal of the maximum amount of dip concentrate.
Place the dispensing base-plate on level ground at the edge of the dip tank and feed the dispensing hose through the hole in the base-plate so that the hose hangs down into the dip tank.
Where splash-boards are fitted the base-plate should be sited so that the dispensing hose is fed through an existing gap in the barrier.
For extra security the base-plate can be attached to a solid object near to the edge of the dip tank using twine or wire threaded to a solid object through the cage at the rear of the base plate.
ii) Initial fill of dip concentrate into dip bath (see Fig. A):
Connect gun inlet hose (2) to container outlet valve (1) and connect gun outlet (3) to dispensing hose (5). Carefully pump the trigger of the gun until the gun reservoir and outlet tubes are full of product.
Then dispense the required number of 60 ml volumes of dip concentrate for initial charging of the dip tank (see container label for details).
The dispensing gun is fixed to deliver 60 ml only and is sealed for safety reasons.
It must not be disassembled.
When filling the gun reservoir, to ensure accuracy, it is important to wait until the plunger has returned completely before dispensing the dip concentrate.
It is recommended that the operator keeps a tally of the number of volumes dispensed.
After every ten x 60 ml dispensings, using a dry gloved finger, press down on the top of container inlet valve
(4) for a few seconds (see Fig. B). This is to allow air to enter the container to relieve any negative pressure.
iii) Replenishment of dip bath with the product: (see Figures A & B).
Replenishment with one 60 ml delivery of concentrate treats 12 sheep.
Baths less than 2250 litres (500 gallons) must be replenished after every 36 sheep dipped (3 x 60 ml deliveries from the dispensing gun) and the bath must be filled with water to its original level.
Baths of 2250 litres (500 gallons) or more must be replenished after every 96 sheep dipped (8 x 60 ml deliveries from the dispensing gun) and the bath must be filled with water to its original level.
Approaching the end of the days dipping, when replenishing the dip bath for the final time, carry out the first 1 x 60 ml delivery for a bath less than 2250 litres (or the first 6 x 60 ml deliveries for a bath greater than 2250 litres) and allow the gun to refill by releasing the trigger.
Then disconnect gun inlet hose (2) from container outlet valve (1) and connect gun inlet hose (2) to hose (6) ensuring that the non-return valve (7) on the end of the hose is secured to the clip (8) on the carrying handle (see Fig. C).
Now pump the gun two more times and the final 120 ml of dip concentrate will be delivered into the dip bath. Replace transit cap onto the part used container.
Now follow instructions on how to wash and store the dispensing kit (see ‘Washing Instructions).
iv) To change containers during dipping:
If a container is emptied during dipping disconnect gun inlet hose (2) from empty container outlet valve (1). Immediately re-connect to a new container and carefully pump the trigger of the gun until the reservoir is full.
When disconnected, do not try to operate the delivery gun until the correct connections (step ii) have been made. Store the empty container safely until the end of the day’s dipping.
Do not rinse empty containers until the end of the day’s dipping (see Washing Instructions).
This is to avoid the possibility of the introduction of water into part-filled dip concentrate containers.
Even very small amounts of water can affect the long-term stability of the dip concentrate.
Washing/cleaning gun reservoir, hose and empty containers
i) At the end of the day’s dipping you must wash all empty containers to remove residual dip concentrate prior to disposal.
The washings must be disposed of into the dip tank.
Place the empty dip concentrate container into the cage on the base-plate so that the coloured corner of the container label is aligned with the coloured corner of the base-plate exactly as in
step (i) of Dispensing the Dip product’ instructions.
ii) To wash out the product container when it is empty (see Fig. D): Disconnect the gun outlet hose (3) from the dispensing hose (5). Connect the gun outlet hose (3) to the container inlet valve (4) and connect gun inlet hose (2) to hose (6). Then immerse in the non-return valve (7) in a bucket containing at least 5 litres of clean water. Pump 3 x 60 ml (180 ml) of water into the container and shake the container to rinse it of any remaining dip concentrate.
iii) To empty the product container of rinse water (see Fig. E):
Disconnect the gun outlet hose (3) from the container inlet valve (4).
Connect the gun outlet hose (3) to the dispensing hose (5).
Disconnect the gun inlet hose (2) from the hose (6).
Connect the gun inlet hose (2) to the container outlet valve (1).
Pump the gun repeatedly to remove all of the rinsings from the container and the dip-tank.
Repeat the rinsing and emptying processes two more times to ensure that the product container is empty of all traces of product before disposing of the container.
iv) To wash out gun reservoir and hose:
Having rinsed the empty containers, or at the end of a days dipping when no dip container has been emptied, you must then rinse out the gun reservoir and hose to maintain it in working order. Before following the washing procedure, if a part-filled container remains you must remove it from the cage and store it safely with the cap replaced. If not already in place, connect gun inlet hose (2) to hose (6). Ensure that gun outlet hose (3) is connected to dispensing hose (5). Then immerse the non-return valve (7) in a bucket containing at least 5 litres of clean water. Pump at least 10 x 60 ml through the gun and the tubing into the dip tank to ensure that the gun reservoir and hosepipes are clear of dip concentrate.
v) To clear out gun reservoir and hose of water:
Remove the non-return valve (7) from the water and secure it in clip (8) on the kit handle.
Pump the dispensing gun until the gun reservoir and hose are completely clear of water.
Disconnect gun outlet hose (3) from dispensing hose (5) and gun inlet hose (2) from hose (6).
Rinse the outside of the dispensing hose and valves (2) and (3) by immersing in a bucket of clean water, then agitate and rinse all valves.
Dispose of the rinse water in the dip tank.
Rise valves (5) and (6) by spraying with water so that the rinsings drain into the dip-tank, taking care to avoid splashing yourself or others.
Repeat this process two more times.
Then store the dispensing kit in the original carton, in a dry place below 250C as follows:
Connect gun outlet hose (3) to dispensing hose (5) and connect gun inlet hose (2) to hose (6).
Then secure the non-return valve (7) in clip (8) on the kit handle.
This allows the air to dry the gun reservoir and hose system.
A part-used container can be stored (with its cap replaced) in the base-plate cage.
vi) Disposal:
The dispensing kit has been shown in tests to withstand 5 years of simulated use.
If you do need to dispose of the kit, rinse the gun and hoses thoroughly as in steps (iv) and (v).
Dispose of the dispensing kit in accordance with guidance from your local waste regulation authority.
Special precautions to be taken by the person administering the veterinary medicinal product to animals
For animal treatment only.
For external use only.
Minimise operator contamination by good dipping facility design - e.g. fit splash boards where operators stand. Ensure that those using dips are competent to do so.
DIAZINON is an ORGANOPHOSPHORUS compound.
DO NOT USE if under medical advice not to work with such compounds.
Use only in a dip bath that is well designed and hazard free.
Keep children well away from dipping operations.
Make sure that everyone has the recommended protective clothing and insist that they wear it.
Ensure you have spare protective clothing available in case any items become damaged.
The recommended protective clothing is:
Face Shield (when handling dip concentrate)
Bib apron (over boiler suit) or waterproof coat (PVC or nitrile)
Gloves (Non-lined or flock-lined, PVC or nitrile, heavy duty gauntlet style – 0.5 mm thick and at least 300 mm long) Waterproof leggings/trousers (PVC or nitrile to be worn outside your boots)
Wellington boots.
Do not use concentrate in an enclosed area and avoid breathing the vapour.
Dipping should be carried out in a well-ventilated area, preferably outdoors.
Always use the Ectoflits Summer and Winter Sheep Dip dispensing kit provided when dispensing concentrate.
Before leaving the work area wash and remove protective clothing and do not smoke, drink, eat or use the toilet during dipping operations.
Always wash hands, face and exposed skin immediately after leaving the work area.
Protective clothing should be washed each day after dipping operations to prevent build-up of chemicals in the material.
Wash dispensing kit and dipping equipment in accordance with the instructions above.
Check and replace any worn or damaged items of protective clothing.
Immediately wash off sheep dip, particularly dip concentrate, if it gets on your skin or in your eyes.
Immediately remove heavily contaminated clothes and wash contaminated areas of skin – see further instructions under Medical Advice to Users.
Wash or destroy heavily contaminated clothes immediately.
If you feel unwell after using this product consult your doctor and show your doctor this label.
Treat any cases of heavy contamination as an emergency.
You should go straight to hospital after removing contaminated clothing, and rinse with plenty of water areas of skin which came into contact with sheep dip.
If sheep dip has been swallowed go straight to hospital and take this label with you.
When handling concentrate including dip replenishment:
1. Do not use in an enclosed area and avoid inhaling vapour.
2. Wear non-lined, synthetic rubber gloves (heavy-duty gauntlet style nitrile at least 300mm in length and 0.5mm thick), wellington boots, waterproof (made of nitrile or PVC) trousers or leggings and coat or bib-apron and a face shield when handling the concentrate.
3. Wash splashes of the dip concentrate from skin and eyes and from protective clothing and equipment immediately. 4. Remove heavily contaminated clothing immediately and wash or destroy.
When working with diluted dips and freshly dipped sheep:
1. Dipping should only be carried out in a well ventilated area, preferably outdoors.
2. Wear non-lined, synthetic rubber gloves (heavy-duty gauntlet style nitrile at least 300mm in length and 0.5mm thick), wellington boots, waterproof (made of nitrile or PVC) trousers or leggings and coat or bib-apron.
3. Accidental splashes on exposed skin should be washed off immediately.
Wash hands, face and exposed skin immediately after leaving the work area, e.g. after dipping or for meal breaks.
4. Do not smoke, drink or eat during dipping without first withdrawing from the work area, removing protective clothing and washing hands, face and exposed skin.
5. Remove heavily contaminated clothing immediately and wash or destroy.
6. Check and replace any worn or damaged items of protective clothing.
Wash measuring and dipping equipment after use. Protective clothing should be washed each day after dipping operations to prevent build up of chemicals in the materials.
Handling sheep in the weeks following dipping:
1. It is good practice not to shear sheep in the 3 months after dipping.
2. Handle sheep as little as possible after dipping as dip residues remain on the sheep for some weeks. If you need to handle sheep, wear coveralls and wellington boots. If the sheep are wet, also wear waterproof trousers and coat. 3. Always wash hands with soap and water after handling sheep or fleece, and before eating, drinking and smoking.
Medical advice to users:
1. If you have breathing problems, or if you have felt persistently unwell after using a product containing an organophosphorus compound, you should consult your doctor before working with the product.
2. Treat any cases of heavy contamination as an emergency.
Take the patient straight to hospital after removing contaminated clothing and rinsing with water areas of skin which come into contact with sheep dip.
Tell the doctor you have been dipping with Ectoflits Summer and Winter Sheep Dip which contains Diazinon.
Medical advice to doctors:
1. The symptoms of mild poisoning from organophosphorus compounds are a feeling of exhaustion and weakness which may be accompanied by cramp-like abdominal pains, diarrhoea, excessive sweating, constricted pupils and salivation up to 24 hours after exposure.
Severe poisoning causes generalised muscle twitching and convulsions.
2. Doctors can obtain advice on clinical management from the National Poisons Information Centre, Beaumont Hospital, Dublin.
Protection of the Environment
1. Dangerous to fish and other aquatic life. Harmful to game, wild and domestic birds and mammals.
2. Store in original container, tightly closed, in a safe place under lock and key. Keep in a store designed for the storage of approved pesticides.
3. Do not contaminate water including ponds, ditches, ground and surface waters.
It is an offence to permit any poisonous, noxious or polluting matter to enter any river, stream or watercourse.
4. Only buy sufficient product for your immediate needs.
Do not dispose of the dip concentrate on the farm.
Any unwanted product should be disposed of by a reputable specialist waste disposal contractor.
5. Empty containers should not be re-used.
Rinse at least three times and use the washings to top up the dip bath.
Crush or puncture to prevent re-use.
Keep empty containers out of reach of children, animal foodstuffs and food.
Fisheries Acts 1959 to 1980 and Local Government (Water Pollution) Act, 1977.
As this preparation is extremely dangerous to fish and stream life, care should be taken to prevent any of it entering rivers and streams and users are warned that it is an offence to permit the entry or discharge into any water of any deleterious matter liable to render the water poisonous or injurious to fish, spawning grounds or the food of any fish.
4.6 Adverse reactions (frequency and seriousness)
Post dipping lameness may occur when the sheep are dipped in dirty wash, or wash that has been allowed to stand overnight. See also 4.4
4.7 Use during pregnancy, lactation or lay
There have been no reported complications in pregnancy or lactation.
If dipping pregnant sheep it is essential they should be gently lowered into the bath and assisted out.
4.8 Interaction with other medicinal products and other forms of interactions
Not to be mixed with any other dip. As this is an organophosphorus sheep dip, an interval of at least 14 days should elapse between dipping and dosing with any drench, etc. containing levamisole or an organophosphorus compound.
4.9 Amounts to be administered and administration route
To prepare the bath:
Measure the required volume of cold soft water into the bath.
Fit the Dispensing kit (available from your Ectoflits Summer and Winter Sheep Dip supplier) to the dual valved lid of the container as described in section 4.5 above.
Dispense the required amount of product into the dip tank via the dispensing kit in the proportion of 600 ml Ectoflits to 900 Litres (200 gallons) of water (i.e. dispense 10 x 60 ml amounts of dip concentrate into the dip tank – see section 4.5 above).
Stir the bath thoroughly from end to end before commencing dipping and dip on the day the dip is prepared.
To replenish the bath:
Mix the dip concentrate into the water after the initial fill and after each replenishment by stirring thoroughly with a metal rod, preferably with a paddle attachment.
Avoid using wooden dunking poles as these may absorb dip and result in prolonged exposure after dipping.
Baths of less than 2250 litres (500 gallons)
Add 180 ml of dip after every 36 sheep dipped and restore the bath with water to its original volume (i.e. dispense 3 x 60 ml amounts of dip concentrate into the dip tank – see section 4.5 above).
Baths of 2250 litres (500 gallons) or more
Add 480 ml of dip after every 96 sheep dipped and sufficient water to restore the bath to its original volume (i.e. dispense 8 x 60 ml amounts of dip concentrate into the dip tank – see section 4.5 above). When a bath becomes foul, however, always empty it and refill with fresh dip. Dispose of all wash remaining at the end of a day’s dipping.
Dipping:
Sheep must be totally immersed in a sheep bath and all parts of the sheep except the head and ears must remain immersed for not less than one minute.
Keep the sheep moving in the bath and plunge its head under at least once.
Never hold the head down or the sheep will be liable to swallow or inhale some of the wash.
It is important that the dip bath should be emptied and thoroughly cleaned at the end of each day’s dipping or earlier if it becomes very dirty during the day's dipping.
Do not dip more than one sheep for each 2 litres of dip-wash prepared before emptying and preparing fresh dip-wash.
Dispose of all wash remaining at the end of day’s dipping.
Sheep Scab - Its Cure and Prevention
For the purposes of dipping against sheep scab, sheep must be totally immersed in a sheep bath of an approved sheep dip, and all parts of the sheep except the head and ears must remain immersed in the bath for a period which shall in no case be less than one minute.
Plunge the head under at least twice.
4.10 Overdose (symptoms, emergency procedures, antidotes), if necessary
Care should be taken not to overdose.
Overdosing may invalidate the stated meat withholding times as in 4.11 below
4.11 Withdrawal period(s)
Meat and offal: 35 days
Not suitable for use on sheep that are being milked for human consumption.
5 PHARMACOLOGICAL or IMMUNOLOGICAL PROPERTIES
Pharmacotherapeutic class:
Ectoparasiticides for topical use, organophosphorous compounds
ATCvet code:
QP53AF03
5.1 Pharmacodynamic properties
Diazinon is an organophosphorus compound.
It is effective against a wide range of insects.
Organophosphorus insecticides are both contact and stomach poisons.
They act by combining with the neutralising cholinesterase at the nerve ganglion of the insect.
Cholinesterases remove acetylcholine.
Two types of this enzyme are recognised,
the first, true acetycholinesterase, is largely specific in its action and is found mainly in erythrocytes, in muscles and in the nervous system.
The second, pseudocholinesterase, a non-specific enzyme capable of hydrolysing a wide variety of esters, occurs in plasma and the nervous system.
Some organophosphorus compounds inhibit one of these enzymes more than the other but few are entirely specific. Owing to their liquid solubility, they are rapidly absorbed.
Used as a sheep dip at a concentration of 0.025%, Diazinon is active locally in the skin and wool.
6 PHARMACEUTICAL PARTICULARS
6.1 List of excipients
Emulsogen IT HAN 8572
Epoxidised soya bean oil
6.2 Major incompatibilities
Do not mix with any other veterinary medicinal product.
Incompatible with copper sulphate and its solutions.
6.3 Shelf-life
Shelf-life of the veterinary medicinal product as packaged for sale: 2 years.
6.4 Special precautions for storage
Do not store above 25ºC.
Store in original container, tightly closed, in a safe place.
6.5 Nature and composition of immediate packaging
3 litres of a clear yellow coloured emulsifiable concentrate packed in a 5 litre tin container.
The dip concentrate is fitted with a sealed closure incorporating a male inlet Quick Acting Shutt-off coupling (QASC), a female outlet QASC and a draw tube inside the container that extends from beneath the outlet QASC to the marked corner of the container.
When the container is fitted correctly into the basket of the dispensing kit, the tilt mechanism allows withdrawal of the maximum amount of dip concentrate from the container.
6.6 Special precautions for the disposal of unused veterinary medicinal products or waste materials derived from the use of such products
Do not contaminate water including ponds, ditches, ground and surface waters.
It is an offence to permit any poisonous, noxious or polluting matter to enter any river, stream or watercourse.
Any unused veterinary medicinal product or waste materials derived from such veterinary medicinal product should be disposed of in accordance with local requirements.
Empty containers should not be re-used for any other purpose.
Rinse the empty container three times as directed in the washing instructions provided for the dispensing kit and dispose of all rinsings in the dip tank.
Because the container is a closed sealed system, it must be punctured before crushing.
Dispose of containers by approved means.
Store well away from children, food, animals and animal-foodstuffs.
Only buy sufficient product for your immediate needs.
Do not dispose of the dip concentrate on the farm.
Any unwanted product should be disposed of by a reputable specialist waste disposal contractor.
If you have a suitable area of land the spent dip wash may be disposed of by applying no more than 5,000 litres/hectare (450 gallons/acre).
Dilution of 1 part dip by 3 parts or more of water or slurry may be necessary to achieve this application rate if using equipment such as a slurry tanker.
Alternatively, the spent dipwash should be disposed of by a reputable waste contractor.
7 MARKETING AUTHORISATION HOLDER
Bimeda Animal Health Limited
2, 3 & 4 Airton Close
Airton Road
Tallaght
Dublin 24
Ireland
8 MARKETING AUTHORISATION NUMBER(S)
VPA22033/013/001
9 DATE OF FIRST AUTHORISATION/RENEWAL OF THE AUTHORISATION
Date of first authorisation: 03 November 2006
Date of last renewal: 22 July 2011
10 DATE OF REVISION OF THE TEXT
December 2021
Flies start breeding from the end of March.
Total fly eradication is unfeasible, but can be adequately controlled if the right actions are taken before flies have had a chance to establish.
Dipping
For plunge dipping, it is essential to know the capacity of the bath.
Use only the two closed systems to charge the bath and to top up.
Always top up as per instructions; if not, the dip wash will strip out and later sheep will not carry enough ectoparasiticide for it to be effective.
Sheep should never be dipped on a full stomach, when the wool is wet, or when they are heated, tired, thirsty, or suffering from wounds or open sores.
Choose a cool dry day and dip early in the morning.
Rams and fat sheep should be assisted through the bath and lambs dipped separately from the ewes.
It is important to ensure that sheep do not swallow or inhale any wash.
As this is an organophosphorus sheep dip, an interval of at least 14 days should be observed between dipping and dosing with any drench etc., containing levamisole or an organophosphorus mixture.
Allow dipped sheep to drain in designated draining pens and do not return to pasture until excess dip has been shed. When dipping, use protective clothing, handle equipment carefully and stick to the manufacturer’s instructions.
Here at Agridirect we have joined forces with DPD to ensure all packages are delivered promptly and safely to you. We ship to all mainland countries within the EU. Deliveries take place Monday to Friday excluding bank holidays. Once your order has been dispatched from our warehouse you will be notified by email. If there is a delay with your order for any reason you will be contacted immediately.
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A selection of the products we sell are only licensed for sale within the Republic Of Ireland and can not be shipped outside of the country. These products are noted as only being available within the Republic of Ireland on the individual product pages.
There may be an addition charge on certain bulky items. This charge will be clearly marked on an applicable products and will be explained on the checkout page before payment has been made.
We’re sorry your purchase didn’t work out. But don’t worry; we have a great returns policy to help you out.
All purchases can be returned to us within 14 days of delivery and returned goods must be received within 14 days from the date you informed us of the return.
Purchases may be opened for inspection but must not be used and must be repackaged securely in the original packaging if you wish to return it.
If we discover goods have been used or there has been a loss in value of the goods due to damage to the goods, while in your care or whilst being returned to us, we will reduce the amount refunded, which may amount to the full cost of the product, to cover loss of value of goods.
All returns should be complete which includes boxes, manuals and accessories that may have been included with the order.
All returns must be packaged appropriately for shipping, we will not accept responsibility for damages or loss which occur during shipping of a return product.
We accept no responsibility for goods damaged or lost while in transit to us.
We have partnered with DPD to make your returns process easy and secure. simply follow the steps below and bring your package to an official DPD pickup point.
1) All returns must be accompanied with a fully filled out returns form which can be downloaded here.
2) To print off your return label click here or visit www.dpd.ie/returns and follow the on-screen instructions. Make sure and use your order number as your reference.
3) Bring your package to a DPD pickup point. To find your nearest drop off point here.
Once the returned product has been received into our warehouse and been fully inspected a refund will be issued.
If you choose not to use the DPD returns service we recommend that you use a method that can be tracked.
For the return of bulk products please contact us at sales@agridirect.ie
First off, if you have received a damaged electrical product from us, do not plug it in. Any electrical products that are plugged in are deemed ‘as used and accepted’ and are not accepted as returns. All damages must be reported to us via phone or email within 24hours of receipt of goods. Please ensure you check your items upon delivery.
How do I begin the returns process?
If you wish to begin the return process, please email us at sales@agridirect.ie and ensure the following information is included in your email. Your name, phone number, Order id, the item you wish to return, reason for return and if the product is damaged we require photos of the product.
Once you have sent us all required information a member of our team will assess your claim and will contact you as soon as possible. Please hold off on returning products until a member of our team has called you to confirm.
Once the returned product has been returned to us and fully inspected a refund will be issued.
Please Note: A typical timeline for a refund to show in your account is up to 10 working days from the date processed, depending on your bank.
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